COMPLAINTS HANDLING AND DISPUTE RESOLUTION

If you are not satisfied with our financial advice service you can make a complaint by:

emailing jeff@clarklendingservices.co.nz, or
by calling Jeff on 027 208 7694.
You can also write to us at: P O Box 6330, Upper Riccarton, Christchurch 8442.

When we receive a complaint, we will consider it following our internal complaints process:

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact the Insurance & Financial Services Ombudsman Scheme Inc. (ISFO Scheme).

IFSO Scheme provides a free, independent dispute resolution service that may help investigate or resolve your complaint. Their contact details are:

Address: IFSO Scheme Inc

Level 8, Shamrock House

81 Molesworth Street

Wellington 6011

Telephone number: 04 4997612 or Freephone 0800 888 202

Email address: info@ifso.nz